Posted on Monday, March 23, 2020
We are all aware of the progressing and unsettling situation the country is in regarding the Coronavirus. We therefore wanted to inform you that James Dean will follow the advice from the Government, Public Health Wales and the Chief Medical Officer but will, wherever possible, continue to offer our services and support our clients.
In order to do our part in containing the virus, our offices are closed however we are working from home as most queries and issues can be resolved over the telephone or via email. Calls to our office are being diverted to our mobiles. At the moment we are not undertaking viewings, valuations and property inspections but if you are interested in a property please still call us and we can take your details to get you there as soon as possible. Likewise, if you are a tenant and have any problems please do not hesitate to get in touch. Transparency and communication are vitally important at a time like this and we all need to work together and we are here to help you.
We understand that there will potentially be economic and financial repercussions caused by this outbreak and so would encourage all to think and plan ahead. The Chancellor has announced that borrowers in financial difficulty because of Covid-19 will be allowed a 3-month mortgage break. If this applies to you make sure you speak to your lender as soon as possible and make a record of the contact. When you speak to them make sure you have your mortgage statement to hand as you will need your mortgage account number and details of usual payments. Make sure you also have evidence demonstrating how you have been affected by coronavirus - this could be a doctor’s note or letter from your employer detailing reduced hours or similar.
It is important that you keep up to date with the ever changing situation however if you need anything please do not hesitate to get in touch as we are here to help. In the meantime we hope you all stay safe and well. Look after each other.
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