Covid-19 Statement

Posted on: 20 March 2020

Covid-19 statement

We are all aware of the progressing and unsettling situation the country is in regarding the Coronavirus. We therefore wanted to inform you that James Dean will follow the advice from the Government, Public Health Wales and the Chief Medical Officer but will, wherever possible, continue to offer our services and support our clients.

In order to do our part in containing the virus, we would like to ask all clients to refrain from coming into our offices if possible. Most queries and issues can be resolved over the telephone or via email. Nonetheless, we are still undertaking viewings, valuations and property inspections although will be speaking to all parties beforehand to ensure they are not showing symptoms or have not been in contact with someone who is showing symptoms. The health and safety of our staff and clients is vitally important. We are also following NHS guidelines for washing hands, not shaking hands and being at least three steps away from other people.

Please rest assure we will continue to work for and do the best for our clients whether you are a vendor, landlord or tenant. For example, all of our properties are available to be viewed online as normal, we will still be dealing with email and telephone enquiries and dealing with tenant maintenance issues.

We understand that there will potentially be economic and financial repercussions caused by this outbreak and so would encourage all to think and plan ahead. The Chancellor has announced that borrowers in financial difficulty because of Covid-19 will be allowed a 3-month mortgage break. If this applies to you make sure you speak to your lender as soon as possible and make a record of the contact. When you speak to them make sure you have your mortgage statement to hand as you will need your mortgage account number and details of usual payments. Make sure you also have evidence demonstrating how you have been affected by coronavirus - this could be a doctor’s note or letter from your employer detailing reduced hours or similar.

If you are a tenant of ours and struggling to pay your rent on time please inform us immediately. Transparency and communication are vitally important at a time like this and we all need to work together.

It is important that you keep up to date with the ever changing situation however if you need anything please do not hesitate to get in touch as we are here to help. In the meantime we hope you all stay safe and well. Look after each other.